If they open correctly, then the problem might be with the Word document. Try to open other Word documents to see whether the same problem occurs. Look for similar behavior in other documents.To eliminate these other factors, follow these steps: It is important to determine whether the document is damaged or whether the problem is a software issue. Sometimes, this behavior can be caused by factors other than document damage. Any other unexpected behavior that cannot be attributed to the typical operation of the program.A computer that stops responding when you open the file.Incorrect document layout and formatting.Repeatedly redoes the page breaks in the document.Repeatedly renumbers the existing pages in the document.This behavior might include the following:
This behavior may be related to damage to the document or to the template on which the document is based.
Update Office with Microsoft Update A damaged document or a software issue?Ī Word document can become corrupted for several reasons that will prevent you from opening it. Many software issues can be resolved by updating the Microsoft Office and Windows programs. You may find it easier to follow the steps if you print this article first. This article is intended for a beginning to intermediate computer user.
Additionally, this article includes steps that explain how to recover the text and data that is contained in a document after you have identified the document as damaged. This article describes how to identify a damaged document in Word 2007 and later versions. For more information about this change, read this blog post. If you still need help, select Contact Support to be routed to the best support option.Īdmins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support.Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. Learn more about sharing OneDrive files and folders.įor help with your Microsoft account and subscriptions, visit Account & Billing Help.įor technical support, go to Contact Microsoft Support, enter your problem and select Get Help. Ensure that you do not use invalid or restricted characters in filenames, such as, # " * : ? / \ | If you shared a filename that contained invalid characters and was then renamed, the people you shared the file with are unable access it because the filename has changed. To resolve this: Why can't I share files with changed filenames? Learn more about When OneDrive renames items with invalid characters.
In those cases, just select the Rename button in the notification you receive.
Sometimes, OneDrive can rename it for you. Read the full list of Invalid file names and file types in OneDrive, OneDrive for Business, and SharePoint. How do I prevent Office apps from renaming my files in OneDrive?Įnsure that you do not use invalid or restricted characters in filenames, such as, # " * : ? / \ | When saving files to your personal OneDrive, certain characters are automatically renamed by Office apps, including Word, Excel and PowerPoint.įilenames that contain, are changed to ^Jįilenames that contain # are changed to ^Nįilenames that contain & are changed to ^0įilenames that contain ~ are changed to ^F
Office 2016 Office 2016 for Mac OneDrive (home or personal) OneDrive for Mac OneDrive for Windows More.